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Introduction
At STG Fire Safety Training, we strive to ensure that our customers are completely satisfied with their learning experience. This Refund Policy applies to all online course purchases made through .
Refund Eligibility
- Full Refunds: Full refunds are available for online course purchases within 14 days of the purchase date, provided the participant has not accessed more than 30% of the course content. This is to ensure a fair policy for both the participant who may not be fully satisfied and to protect the integrity of our course material.
- Partial Refunds: After the initial 14-day period, or if more than 30% of the course content has been accessed, participants are not eligible for a full refund. However, participants may be eligible for a partial refund or course credit under exceptional circumstances, such as technical difficulties or other barriers to access. These requests will be evaluated on a case-by-case basis.
Process for Requesting a Refund
To request a refund, participants must:
- Contact our customer service team at “Contact the customer service via the contact form.”
- Provide the order number and the email address used to purchase the course.
- Specify the reason for the refund request to help us understand how we can improve our offerings.
Conditions for Refund Approval
Refund requests will be processed within 7 business days of receipt. Approval of refunds will be at the discretion of [Your Business Name], based on the eligibility criteria outlined above. Approved refunds will be credited back to the original method of payment within a certain number of days, depending on the payment processor’s policies.
Additional Information
- Access to the course material will be revoked upon issuance of a refund.
- STG Fire Safety Training reserves the right to modify this Refund Policy at any time. We encourage participants to review the policy periodically.
For any questions or concerns regarding our Refund Policy, please contact us at